Privacy Policy
★ Privacy Policy
1. Introduction
ZZUP Inc. (the “Company”) values your privacy and complies with the “Personal Information Protection Act” and other relevant laws. This Privacy Policy explains how we collect, use, and protect your personal information.
2. Personal Information Collection
A. Information We Collect
The Company collects the following personal information:
During Membership Registration: Name, date of birth, gender, login ID, password, home phone number, mobile number, email, and legal guardian information for users under 14 years old.
During Service Requests: Address, payment information.
Automatically Collected Data: Service usage records, access logs, cookies, IP addresses, payment records, and records of unauthorized use.
B. Collection Methods
Website registration, written forms, bulletin boards, emails, event participation, delivery requests, phone calls, faxes, and automated data collection tools.
3. Purpose of Collecting Personal Information
The collected information is used for the following purposes:
Service Fulfillment & Billing: Providing content, processing payments, shipping products, sending invoices, and verifying identity for financial transactions.
Membership Management: User verification, personal identification, preventing fraudulent or unauthorized use, confirming registration intent, verifying age, obtaining guardian consent for minors, handling complaints, and delivering notifications.
Marketing & Advertising: Sending promotional materials, tracking service usage for analysis, and providing customized services based on user preferences.
4. Retention and Use of Personal Information
The Company retains personal information only for as long as necessary. After its purpose is fulfilled, the data is deleted promptly. However, the following information may be retained for legal and internal policy reasons:
A. Internal Retention Policy
To prevent fraudulent activities, resolve disputes, and cooperate with legal investigations, certain user data may be retained for a specified period even after membership termination.
B. Legal Retention Periods
Certain data is retained under applicable laws:
Contract & Order Records: 5 years (Consumer Protection Act in E-Commerce)
Payment & Supply Records: 5 years (Consumer Protection Act in E-Commerce)
Consumer Complaints & Disputes: 3 years (Consumer Protection Act in E-Commerce)
Access Logs: 3 months (Communications Security Act)
5. Deletion of Personal Information
Once the purpose of data collection is fulfilled, personal information is deleted using the following procedures and methods:
A. Deletion Procedure
User data is transferred to a separate database and stored for the retention period before deletion, in accordance with applicable laws.
Information in the separate database is not used for any other purpose unless required by law.
B. Deletion Methods
Electronic files are permanently deleted using secure methods that prevent recovery.
Printed documents are shredded or incinerated.
6. Disclosure of Personal Information
The Company does not share personal information with third parties, except in the following cases:
When the user provides prior consent.
When required by law or law enforcement agencies following proper legal procedures.
7. Outsourcing of Personal Information Processing
The Company may outsource certain tasks to third-party service providers:
Service Provider: Snap Company
Notification Service Provider: LunaSoft (subcontracted to BizTalk Co., Ltd.)
Purpose of Outsourcing: Sending notifications, developing new services, providing personalized services, event promotions, and targeted advertising.
8. User Rights and Control Over Personal Information
Users may view, edit, or delete their personal information at any time.
Users can update their information via the “Edit Profile” section or request deletion by selecting “Delete Account.”
Users may also contact the Company’s Data Protection Officer via phone, email, or in writing.
If a user requests a correction, the Company will not use or disclose the data until corrections are made. If the incorrect data has already been shared with a third party, they will be notified promptly.
9. Use of Cookies
The Company uses cookies to enhance user experience by:
Analyzing visit frequency, usage patterns, and participation in events.
Providing personalized marketing and services.
A. Cookie Settings
Users can manage cookie preferences via their web browser settings:
Example (Internet Explorer): Tools > Internet Options > Privacy Settings.
Disabling cookies may limit access to some services.
10. Customer Support for Privacy Issues
For inquiries or complaints regarding personal data protection, please contact our designated personnel:
Data Protection Officer
Name: Hye-Mi Choi
Position: CEO
Phone: +82-70-7705-5595
Email: zzupkorea@gmail.com
If additional assistance is needed, users may contact the following organizations:
Personal Information Infringement Report Center: privacy.kisa.or.kr / 118
Personal Information Dispute Mediation Committee: kopico.go.kr / 1833-6972
Prosecutor’s Office Cyber Crime Division: spo.go.kr / 1301
Cyber Investigation Bureau of the National Police Agency: cyberbureau.police.go.kr / 182
This Privacy Policy is effective immediately and applies to all users of the Company’s services.
